Thus the claim of your product can be handled quickly and easily, you can download our service form here.
Please enter the required information in the PDF form, print it and place it in the package. Describe the error on device as accurately as possible. A statement such as “defect” can significantly slow the machining process.
Information that you must consider when returning:
- If available, pack the product in the original carton to avoid any transport damage.
- If possible, send the product to us with complete accessories.
- Place the product with a copy of the sales receipt. Complaints without valid sales receipt can not be machined.
- Send the package with postage. Package without postage will not be accepted by us.
If necessary, contact your dealer to clarify the complaint in advance.
If you have further questions about a complaint, you can contact us.
To open the available PDF file for downloading, you need the additional program Adobe Acrobat Reader, which you can download from the Internet free of charge. The latest version of Acrobat Reader, see here.