Service form

To ensure that your product complaint can be processed quickly and easily, you can download our service form here.

Download service form

Download service form

Download service form

Download service form

Please enter the required information in the PDF form, print it out, and enclose it with your package. Describe the device issue as precisely as possible. A description such as "defective" can significantly slow down the processing.

Notes you must observe when returning the item:

  • If available, pack the product in the original box to avoid any damage during transport.
  • If possible, please send the goods to us with all accessories.
  • If your product is still under warranty, please enclose a copy of your receipt. Warranty claims cannot be processed without a valid receipt.
  • Do not send the package freight collect. We do not accept freight collect packages. If necessary, contact your retailer to clarify the complaint in advance.

If you have any further questions regarding a complaint, please feel free to contact us here.

To open the PDF file offered for download, you will need the Adobe Acrobat Reader program, which you can download free of charge. The current version can be found here. here.